Knowledge/Fault finding/Which brands publish their fault codes, and which don't
Which brands publish their fault codes, and which don't
It splits sharply. Seeley publishes its entire service library with no dealer login. Daikin's global error code list is public, but the Australian service manuals sit behind a customer portal. Brivis and Bonaire publish libraries you can't get a link to. That affects which brand is easier to service.
- Fully public
- Seeleyno dealer login at all
- Codes public, manuals login-only
- Daikinglobal list public
- Effectively closed
- Brivis, Bonaireno links you can open or share
- Our rule
- Never republishanything behind a dealer login
Which brands put their service information online?
This isn't a dig at anybody's business model. It's a practical fact that changes how long a fault takes to diagnose, and it's worth knowing before you commit to carrying a brand.
| Access | Brands | What it means for you |
|---|---|---|
| Fully public, no login | Seeley, covering Braemar, Breezair, Coolair and their gas range | Codes, service procedures, commissioning figures and fault trees, all reachable from a phone on site |
| Codes public, manuals need a login | Daikin | The global error code list and search tool are public. The Australian service manuals are behind the Daikin Customer Portal |
| Published but not reachable | Brivis and Rinnai, Bonaire | The library is there and needs no password, but you can't get a link to any single article. In practice that's the same as closed |
| Registry data only | Several imported brands carried by wholesalers | Country of manufacture and model data from the GEMS register (Greenhouse and Energy Minimum Standards), and little else published in Australia |
Notice the pattern. The big local evaporative and gas brands either publish everything or publish nothing, and Seeley's the one that publishes everything.
Why should code access affect which brands you carry?
On a Saturday callout, the difference between a brand whose fault codes you can look up on your phone and one where you can't is an hour, or a return visit.
Multiply that across a year of service work and it adds up to a real cost. It rarely comes up when you're choosing what to carry, and it probably should.
Our
own
rule
We don't republish anything from behind a login
Some of the best sources we found are other people's copies of manufacturer documents. One contractor's blog has the only complete list we could find for one brand. Linking to those is fine. Republishing their tables is not.
The same goes for anything from behind a manufacturer's dealer login, even where a copy has turned up somewhere else. That covers Daikin Australia, Toshiba and the current GENERAL (formerly Fujitsu) generation.
These pages are worth reading because they're built from public sources with real field knowledge on top. That only works if it's honest, so when a figure sits behind a login, we tell you where it is instead of quietly copying it.
Had a fault that didn't make sense?
The ones worth talking about are the ones where the code pointed one way and the cause turned out to be somewhere else entirely.
Send it through. If enough people have hit the same thing it becomes a page.
Who this is for: small and medium HVAC contractors in Victoria. If you're a homeowner after a rebate or a repair, you need a licensed contractor, not us, and yours can point you the right way.
Related
- Reading Braemar ICS fault codes off the board LEDsGreen flashes count tens, red flashes count ones. Plus the three lockout levels, the service PIN, and the order of checks that finds the real cause.
- Most overheat faults are airflow, not gasBrivis codes 40 to 43 and 53, and Braemar FC10 and FC19, most often come down to restricted airflow. Here's the order I'd check it in.
- Seeley evaporative fault codes, FC01 to FC09All six public codes, which models each one applies to, how to read the LEDs, and Seeley's own warning about using the wrong code table.
- Soft water can be too pure for the cooler's probesMelbourne mains has about 55 mg/L of dissolved solids, a sixth of Adelaide's. So scale matters less here, and very soft water can fool the probes.
Review date: 1 April 2027. Figures in this area change without much notice and this page carries some that will go stale. Every number above is dated and sourced so you can check it yourself. If you find something out of date here, tell us and we will fix it.