Knowledge/Brands and suppliers/Mitsubishi Electric and Mitsubishi Heavy Industries aren't related
Mitsubishi Electric and Mitsubishi Heavy Industries aren't related
Mitsubishi Electric and Mitsubishi Heavy Industries (MHI) are two completely separate companies. Their Australian arms are separate Pty Ltd companies, and their Japanese parents are separately listed. Not parent and subsidiary. Not related. Different Australian Business Numbers (ABNs), different product families and different after-sales contacts. Mix them up and you get the wrong warranty contact and the wrong parts.
- Mitsubishi Electric Aust
- ABN 58 001 215 792active from 13 Mar 2000
- MHI Air-Conditioners Aust
- ABN 92 133 980 275active from 31 Oct 2008
- Relationship
- Nonenot parent and subsidiary
- At wholesalers
- Two separate brandson separate product pages
How do the two companies compare side by side?
| Mitsubishi Electric | Mitsubishi Heavy Industries | |
|---|---|---|
| Australian company | Mitsubishi Electric Australia Pty Ltd | Mitsubishi Heavy Industries Air-Conditioners Australia Pty Ltd |
| ABN | 58 001 215 792 | 92 133 980 275 |
| ABN active from | 13 March 2000 | 31 October 2008 |
| Product families | M series, S series, P series (Mr Slim), City Multi | Bronte, Avanti Plus, ducted, VRF (variable refrigerant flow) |
| After-sales | 1300 651 808 | We couldn't verify a published number |
| Registered as made in (GEMS energy-rating register) | Thailand 950, Japan 41 | Thailand 254, China 7 |
We've left the MHI after-sales number blank on purpose. We couldn't verify a published after-sales number for MHI's Australian company (MHIAA), and a plausible-looking number in that cell would be worse than a gap.
Why does it matter on a real job?
It goes wrong in four ways. The wrong warranty contact, the wrong parts, the wrong service agent, and the wrong spec on a quote.
None of those are abstract. Ringing Mitsubishi Electric about an MHI unit gets you nowhere slowly, and specifying an M series where the job was quoted on a Bronte is a different machine at a different price.
The trade already treats them as separate. Major wholesalers carry both as two distinct brands, with separate product pages and separate cassette and ducted ranges. So the mix-ups mostly happen on the customer side and in generic stuff online.
Do the warranty cards cover what you'd assume?
Not always. Mitsubishi Electric's card only covers the M, S and P series, and leaves out VRF. So a City Multi job isn't covered by the card you might have on file.
MHIAA keeps it short. The unit has to be installed by a licensed ARCtick installer, or the warranty is voided.
We couldn't find MHIAA's commercial warranty terms published anywhere. If you're quoting commercial MHI work, ask the distributor before you price the risk, not after.
Rethinking which brands you carry?
It's a bigger decision than the margin on the next job, because it decides who you ring when something goes wrong in year four.
Kevin will tell you how the ones you're considering actually behave on warranty.
Who this is for: small and medium HVAC contractors in Victoria. If you're a homeowner after a rebate or a repair, you need a licensed contractor, not us, and yours can point you the right way.
Related
- Fujitsu air conditioning in Australia is now GENERALThe brand's changed but the warranty paperwork hasn't caught up. What we could confirm from the cards, and three gaps we're not filling with guesses.
- Who actually builds the house brands your supplier sellsOn 32 of its 51 government registrations, one wholesaler-only house brand names a Chinese factory's website. What that shows, and what it carefully doesn't.
- Where are Australian air conditioners actually made?Every air conditioner sold here is on a government register that records its country of manufacture. Most Japanese brands are registered as made in Thailand.
- The warranty trap on commercial workResidential warranties look generous. Commercial collapses to two or three years. And one brand's headline warranty depends on where you bought it.
Review date: 1 April 2027. Figures in this area change without much notice and this page carries some that will go stale. Every number above is dated and sourced so you can check it yourself. If you find something out of date here, tell us and we will fix it.